Plavia Support

Last updated: August 23, 2026

Plavia is an AI-powered planning app that builds itineraries for dates, hangouts, family outings, and other occasions. If something isn't working or you have a question, we read every message.

Email us: support@planwithplavia.com
We aim to reply within two business days.

Common questions

How do credits work?

Plan generation is metered in credits. A full multi-stop plan costs 2 credits, a Quick Find (a single spot) costs 1, and swapping one stop in a plan you already generated is free. New accounts get a small number of credits to try the app. Paid plans include a monthly credit allowance that refreshes at the start of each calendar month, and unused credits roll over for a limited time. You can also buy additional credits at any time — purchased credits do not expire.

I ran out of credits.

Your monthly credits refresh at the start of the next calendar month. If you need more before then, you can buy a credit pack from the app, or move to a higher plan for a larger monthly allowance.

How do I restore a purchase?

Open Settings in the app and tap Restore Purchases. This recovers subscriptions tied to your Apple Account — for example after reinstalling the app or setting up a new device.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple Account, not by us. Open the iOS Settings app, tap your name, then Subscriptions, and choose Plavia. You can also reach this from Manage Subscription in the app's Settings screen. Cancelling stops the next renewal; you keep access until the end of the period you've already paid for.

Why does Plavia ask for my location?

Location is used to find real venues near you and to show reviews from your area. It's city-level only, requested as "While Using the App", and entirely optional — you can decline and set your city manually instead.

A venue in my plan was closed or wrong.

Plavia builds plans from real venue data, but hours and closures change and we can't guarantee a place is open. Always check before you go. If a stop doesn't work, use Swap on that stop to get an alternative — swaps are free.

How do I report a review or block someone?

Tap the "..." menu on any review to report it or block its author. Reported content is reviewed and removed if it violates our Terms of Service. Blocking hides that person's reviews from you immediately.

How do I delete my account?

Open Settings in the app and choose Delete Account. This permanently removes your profile, plans, and reviews. It cannot be undone, and it does not cancel an active subscription — cancel that separately through your Apple Account.

Reporting a problem

When emailing us about a bug, it helps enormously if you include:

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Plavia is made by Legacy Developers LLC.